Patient Satisfaction

National Survey

According to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), administered by the Centers for Medicare & Medicaid Services, UMass Memorial Medical Center has an overall quality rating of 2.0 out of 5 stars. 64% of patients rated UMass Memorial Medical Center at 9 or 10 out of 10, and 71% of patients responded that they would recommend this hospital to others. Visit medicare.gov for more information.

  • Overall Hospital Rating
    2.0
  • Patients would recommend this hospital
    71%
  • Patients gave this hospital a rating of 9 or 10
    64%

UCompareHealthCare

The patient satisfaction is a measure of the extent to which a patient content with the health care which they received from their health care provider.

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Similar Hospitals

See how UMass Memorial Medical Center compares to similar Hospitals below:

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Worcester, MA

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Address & Directions

Mapbox Map of UMass Memorial Medical Center

UMass Memorial Medical Center

55 Lake Ave N
Worcester, MA 01655

Facility Information

Below is the general information for UMass Memorial Medical Center

Beds

  • Breakdown for facility beds
  • 325 Total Beds
  • 325 Certified beds
  • 63 Psychiatric beds
  • Swing beds

Hospital Type

Medicare & Medicaid

  • Medicare & Medicaid Eligibility
  • Eligible
  • Medicare & Medicaid Compliance
  • Compliant
  • Provider participates in:
  • Medicare
  • Medicaid

Services

Below are services offered at UMass Memorial Medical Center

Services
Provided by Staff
Provided by Arrangement or Agreement
Acute Renal Dialysis
Anatomical Laboratory
Anesthesia
Blood Bank
Burn Care Unit
Clinical Laboratory
Dietary
ICU Cardiac (non-surgical)
ICU Medical/Surgical
Nuclear Medicine
Occupational Therapy
Operating Rooms
Organ Transplant
Outpatient
Outpatient Surgery Unit
Pediatric
Pharmacy
Physical Therapy
Postoperative Recovery Room
Psychiatric
Radiology - Diagnostic
Radiology - Therapeutic
Respiratory Care
Social
Speech Pathology
Surgical Services Inpatient
Trauma Center Certified

Procedures

Below are procedures offered at UMass Memorial Medical Center

  • Procedures Available
  • Angiography
  • Bariatric Surgery
  • Bone Marrow Transplant
  • Coronary Bypass Surgery
  • Hip Replacement
  • Kidney Transplant
  • Knee Replacement
  • Lithotripsy
  • Liver Transplant
  • Orthopedic Surgery
  • PTCA
  • Spine Surgery
  • Ultrasonography
  • Vascular Surgery
  • Procedures Not Available
  • Cardio Thoracic Surgery
  • Heart Transplant
  • Lung Transplant
  • Opthalmic Surgery
  • Reconstructive Surgery