Dr. Marcella Bonnici MD

  • Family Medicine
16 Years Experience

Share your Experience

3.8
6 patient ratings,
3 comments

Have you seen Dr. Marcella Bonnici?

Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    17%
  • Neutral
    17%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    17%
  • Wait Time 23.8 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 of 3 reviews

4.0 August 11th, 2013
Dr. Great, Follow-up horrible
Would you recomend this provider
yes
Wait time
30 minutes
"Office is not that busy."
Easy Appointment
Promptness
Friendly Staff
"Staff is weird, or underqualified, not sure what the problem is with the staff. Very hard to communicate with this staff and they seem frustrated not talking to doctor but just emailing and this office is on top of each other like they can communicate immediately without any problems."
Fair and Accurate Diagnosis
"When it is finally diagnosed."
Spends Time with Patients
"Dr. is great but just getting to see her is a problem and getting a response or getting her to explain."
Appropriate Follow-up
"Follow-up my biggest complaint."
Dr. is great when I'm in the office but then disappears from follow-up like we discussed nothing or had no tests.

Positive Comments

Dr. is very empathetic.

Negative Comments

Dr. does not follow up with patients after visits or running tests.

General Comments

Office needs a overall. Dr. can be great but office is very important or doctor looks incompetent. Attitudes of staff important without crabbieness or impatience or wanting to be in charge.
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3.0 June 19th, 2013
Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up

Positive Comments

Dr. Bonnicci herself was pleasant and I enjoyed the visit with her. Felt she treated me as a partner in my health and my daughters health.

Negative Comments

Follow up and support staff are horrible, disrespectful and inefficient. I called for a follow up appt my daughter who had been bitten by a dog - urgent care said FU with primary doc in 2 days. I called - was told Dr. was booked, even after explaining it was for a dog bite to a 2 year old. Was told try to call back for cancellations otherwise next appt was in about a month.At same time I ahve chornic thryoid issues (on permanent supplementation). Lab said results would be sent no later than MOnday. Called Doctors office every day Mon through Wed and was put to a MA voice mail. On Wednesday insisted i talk to a live person and was told the doctor hadn't reviewed the labs yet. I asked the MA (Denise) what the results were since I have this chronically, but had recently relocated form another state - I knwo what my levels are sippsoed to be). She said she cant tell me the results of my own lab tests. I explained i needed to refill and needed to know if i needed an adjustment. Denise relayed in a rude tone that the Doctor would let me know if she determined i needed an adjustment. When i said i needed to know as I would be running out of medication she simply said I should have had the tests done sooner. NOT helpful . rude and condescending. I dont like to lose my temper on the phone but this Denise was so rude and condescending and just had a horrible tone to her voice I lost it completely. I will not be returning to this Doctor. SHe may be nice but she does not run a a good office. She left a 2yo hanging out there form a dog bite, and has no courtesy to relay lab results in a timely fashion and has incompetent and rude staff.
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1.0 May 31st, 2013
Time for her to change jobs!
Wait time
30 minutes
Easy Appointment
"You have to wait. Waited 7 weeks this last time"
Promptness
Friendly Staff
"They make nasty faces at you and make rude comments. Then tell you that if you don't like how they do things "to find another physician" True. "
Fair and Accurate Diagnosis
"neutral"
Spends Time with Patients
"Not willing to be given even three minutes"
Appropriate Follow-up
"You will wait and wait and wait for refs"
HORRIBLE doctor and staff is rude. She needs to change jobs. Read below for details

Positive Comments

none at this time

Negative Comments

Too many complaints to list here.

General Comments

Office is small (5 chairs). It was clean.
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