Dr. Darla M Lane DO

  • Family Medicine
18 Years Experience

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4.2
22 patient ratings,
5 comments

Patient Reviews

  • Highly Satisfied
    68%
  • Satisfied
    0%
  • Neutral
    18%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    14%
  • Wait Time 15.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 of 2 reviews

5.0 August 14th, 2013
Simply the FINEST
Would you recomend this provider
yes
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
"The non medical staff (ie: receptionist/office workers) is the ONLY weak link @ this family practice. "
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
"On more than one instance I'vr received after hours follow uop/concern calls fron Dr Lane personally."
Five star plus!!! Dr Lane is the best PCP physician I've ever had. Her thoroughness and bedside manner is impeccable.
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1.0 January 10th, 2014
Worst Visit to a Doctor EVER
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Appropriate Follow-up
I called as a new patient to schedule an appointment and the initial impression of the staff was very rude! I tried not to let that deter me from making my appointment and did my best not to judge. Although it started off bad the call ended okay and I set an appointment. My original appointment was for a few months from now because she was booking so far out. The staff called me to reschedule for an earlier appointment due to openings now available (I wonder why?). So I switched around my entire schedule for the day they had available and rescheduled for an appointment within same week of that phone call. Staff said "you can print and fill out the new patient forms off the website at home and we will see you at your scheduled time or you can come in a half an hour early to fill them out here." I filled them out at home and showed up for my appointment on time (2 mins late; well within the 10 min grace period) and I was turned away; marked as "no show" (which I had better not be receiving a fee for). I was told I was 32 mins late because I was expected a half an hour earlier for paperwork (even though I had it all filled out in full that I handed to her upon arrival) and the doctor refused to see me. She was already in with another patient! I was sick with the cold/flu, I had received a call of concern for blood work that was done...all of which needed to be spoken about with the doctor that day but I was told "sorry, we will have to reschedule you". I was right there, in the office, coughing and sick, and I was sent away. They could have had some sympathy and simply said "it may be a little but if you are willing to wait we will squeeze you in"....but NO! The staff was once again beyond rude and had no compassion! I will NOT be rescheduling and I have taken 3 other potential new patients with me who had scheduled appointments but had not been in the office yet and refuse to see such an uncaring doctor and deal with such awful staff so they will be canceling! Seemed to me like it was all just about the money and not taking care of patients; which might I remind you is your JOB!
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